Building and Keeping a Team – The Psychology Behind It

Facilitator: Johnson Kagz Mbugua

Duration: 2 days | 2 hours per session

This is for:

  • Owners and managers frustrated by staff who quit, underperform, or bring drama
  • Team leaders who want to understand what really motivates hospitality staff
  • Startups building their team culture from scratch

What You’ll Learn

  • Understand the top reasons hospitality staff leave jobs in Kenya
  • Learn how to build a workplace culture that people want to stay in
  • Use psychology to boost staff loyalty, trust, and performance
  • Address conflict, entitlement, and burnout in a fair and structured way
  • Build long-term staff systems even in high-turnover industries

Daily Breakdown

Day 1: Why They Leave & How to Keep Them

  • Real reasons Kenyan hospitality staff quit
  • What “respect” means to staff vs owners
  • Loyalty triggers: meals, mentorship, money, fairness

Day 2: Culture, Conflict & Team Psychology

  • Creating values that staff actually feel
  • Managing entitlement, moods, and small fights
  • Daily habits that create a high-trust work environment

Mode of Delivery

  • Platform: Google Meet (link shared via WhatsApp upon payment confirmation)
  • Schedule: Evening sessions (e.g., 7:00 PM – 9:00 PM)
  • Learning Style: Real case examples, group discussion, self-reflection tasks
  • Support: Private 1-on-1 follow-up via WhatsApp or email
  • Tools Access: Google Drive folder with team culture guide, values template, staff reflection tools

Tools & Templates Provided

  • Team values builder worksheet
  • Conflict response planner
  • Staff feedback card (printable)
  • Exit interview template

Assessment

  • Self-Audit Task: Review how your current team sees you, based on a 5-question reflection tool
  • Culture Drafting Exercise: Draft 3 values your team will live by and how they show up daily
  • Conflict Response Drill: Respond to a staff conflict scenario using the course method
Enroll Now (KSh 1,800)

Pay via MPESA Till Number: 8985298
Name: Johnson Mbugua (JNSN Hospitality Partners)

After Payment:
Send your full name, course title, and proof of payment to:
WhatsApp: +254 783 286 652
OR Email: jnsnhospitality@gmail.com
You’ll receive your Google Meet access link and team-building toolkit within 12 hours.