Hospitality Staff Recruitment 101

Facilitator: Johnson Kagz Mbugua

Duration: 2 days | 2 hours per session

This is for:

  • Owners tired of hiring the wrong people or constantly replacing staff
  • Managers struggling to attract or retain committed hospitality workers
  • New operators who want a simple but effective hiring process

What You’ll Learn

  • Understand where to find the right type of hospitality candidates in Kenya
  • Learn how to design clear, realistic job ads and descriptions
  • Screen CVs and conduct interviews that expose real strengths and red flags
  • Avoid common hiring mistakes that lead to poor performance or early exits
  • Build a basic recruitment system that saves time and improves staff quality

Daily Breakdown

Day 1: Attracting & Selecting Staff

  • Where to find solid staff in Kenya (even without a budget)
  • Writing job ads that filter for attitude & experience
  • How to review CVs and shortlist faster

Day 2: Interviewing & Hiring Right

  • What to ask in interviews (with sample questions)
  • Traits to look for in Kenyan hospitality staff
  • Trial shifts, reference checks, and basic contracts

Mode of Delivery

  • Platform: Google Meet (link shared via WhatsApp upon payment confirmation)
  • Schedule: Evening sessions (e.g., 7:00 PM – 9:00 PM)
  • Learning Style: Live walkthroughs, real examples, roleplays
  • Support: Private 1-on-1 follow-up via WhatsApp or email
  • Tools Access: Google Drive folder with job ad samples, screening checklist, interview guide

Tools & Templates Provided

  • Sample job advert for chef, waiter, cleaner
  • Interview question bank tailored for Kenyan context
  • Candidate rating sheet
  • Simple reference check form and hiring checklist

Assessment

  • CV Review Exercise: Review 2 sample CVs and choose who to shortlist — with justification
  • Interview Design Task: Draft 3 interview questions for one role of your choice
  • On-the-Ground Option: Apply your new screening or interviewing tip and share how it worked (optional)
Enroll Now (KSh 1,500)

Pay via MPESA Till Number: 8985298
Name: Johnson Mbugua (JNSN Hospitality Partners)

After Payment:
Send your full name, course title, and proof of payment to:
WhatsApp: +254 783 286 652
OR Email: jnsnhospitality@gmail.com
You’ll receive your Google Meet access link and recruitment toolkit within 12 hours.