How Restaurants Work: Systems, People and Profit

Facilitator: Johnson Kagz Mbugua

Duration: 5 days | 2 hours per session

This is for:

  • Kenyans planning to open a café, nyama choma joint, kibanda, bar, or restaurant
  • Current owners struggling with high staff turnover, wastage, or poor sales
  • Managers looking to understand the real money flows behind the scenes

What You’ll Learn

  • Why many restaurants in Kenya close within 2 years
  • The difference between a dishi joint in Rongai and a bistro in Kilimani
  • The key pillars of a functioning hospitality setup in Kenya
  • How to reduce theft, wastage, and complaints through systems
  • How to start drafting your own system blueprint

Daily Breakdown

Day 1: Why Most Eateries & Bars Fail in Kenya

  • “Good food” does not define a business
  • Case examples: failed bars vs bars that thrive
  • Common operational chaos that sinks both kitchens and bars

Day 2: Core Operations – Kitchen, Service, Bar

  • Kitchen flow: market to plate
  • Service flow: table to till
  • Bar flow: order to shot
  • Common gaps: no bar stock count, free drinks, bartender control

Day 3: Structuring the Team (Incl. Bar Staff)

  • Who reports to who in small vs large setups
  • Barman vs Waitstaff vs Supervisor: role clarity
  • Staff meals, bar float, offs and conflicts

Day 4: Sales, Mpesa & Cost Control

  • What a plate of beef fry and a double whisky actually cost
  • Pricing basics for food and drinks
  • Cash vs Mpesa reconciliation

Day 5: Your System Blueprint

  • Map your full restaurant or bar concept
  • Draft your daily system: staff, stock, sales
  • Must-have docs: shift report, bar closing checklist, prep sheet

Mode of Delivery

  • Platform: Google Meet (link shared via WhatsApp after payment)
  • Schedule: Evening sessions (e.g., 7:00 PM – 9:00 PM)
  • Learning Style: Live lessons, screen sharing, Q&A
  • Support: 1-on-1 follow-up via WhatsApp or email
  • Tools Access: Google Drive folder with templates & readings

Tools & Templates Provided

  • Editable staff structure cheat sheet (small/medium/large setups)
  • Daily sales tracker (KES) for Mpesa + cash
  • Simple kitchen prep and stock control chart
Enroll Now (KSh 2,000)

Pay via MPESA Till Number: 8985298 (Johnson Mbugua, JNSN Hospitality Partners)